Refund policy

This policy applies to orders placed at uosia.shop, operated by Zhengzhou Fenhuixiazhi Trading Co., Ltd. We do not offer exchanges. If you want a different size or color, return the original item and place a new order.

Return window

You may request a return within 30 days of the delivery date. Email service@uosia.shop before you send anything back. Include your order number and the reason for the return. We will reply with return instructions and the return address. Do not ship a return until you receive that email. Packages sent without approval, or sent to any other address, cannot be accepted.

Customer service replies Monday through Friday, until 5:00 PM Eastern Time, excluding US holidays.

Condition of returned items

The item must be unused, unwashed, and unworn, with tags attached and no pet hair, odor, damage, or missing parts. Collars and leashes must be free of chew marks and dirt. Items that do not meet this condition may be refused or refunded at a reduced amount.

Who pays return shipping

You pay the cost of sending the return, unless we sent the wrong item or the item arrived damaged or defective. Use a tracked service and keep the receipt. We are not responsible for a return lost in transit without tracking.

Refunds

After we receive and inspect the return, we issue the refund within 10 business days. The refund goes to the original payment method. Your bank or card issuer may take additional time to post it.

We refund the price of the item. Outbound shipping is refunded only when the return is due to our error. If a free-shipping order is returned for another reason, the refund covers the merchandise only.

Damaged or incorrect items

If the item arrives damaged, defective, or different from what you ordered, email service@uosia.shop within 7 days of delivery. Include your order number and a photo of the item and the packaging. We will send return instructions. In these cases we cover the return shipping, or we may issue a refund without requiring a return.