Shipping policy

This Shipping Policy applies to orders placed at uosia.shop, operated by Zhengzhou Fenhuixiazhi Trading Co., Ltd. ("UOSIA," "we," "us"). Questions about an order can be sent to service@uosia.shop.

Where we ship

We ship to street and business addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, US territories, PO boxes, or any address outside the United States. If checkout accepts an address we cannot deliver to, we will email you before shipping.

Order processing

Orders are fulfilled by a US logistics partner. Processing time is 1 to 2 business days after payment is confirmed. Orders placed after 5:00 PM Eastern Time, or on weekends and US holidays, begin processing on the next business day. Processing time is separate from transit time.

We may contact you if an item is unavailable or an address needs correction. The processing window starts again once we have the information we need.

Shipping cost

Standard shipping is $5.99 per order. Orders with a merchandise subtotal of $49 or more, after discounts and before tax, ship free. Shipping is calculated at checkout. A change to the shipping address after checkout can change the shipping cost.

Transit time

After the order leaves the warehouse, transit time is 4 to 8 business days. Remote addresses can take longer. Estimates exclude weekends and US holidays. A delivery date shown at checkout is an estimate, not a guaranteed delivery date. Weather, carrier delays, and incorrect addresses can extend delivery.

The carrier is chosen by our logistics partner and may vary by destination.

Tracking

A tracking number is emailed to the address on the order when the shipment is created. Tracking may take up to 24 hours to show the first scan. Please check your spam folder. If you do not receive a tracking email within 3 business days of payment, email service@uosia.shop with your order number.

Addresses

You are responsible for the shipping address entered at checkout. Check the street, city, state, and ZIP code before you pay. We cannot change an address after the order has been handed to the carrier. If a package is returned because the address was incomplete or incorrect, email us. Reshipping, if available, requires a new shipping charge.

Delivery problems

If tracking has not moved for several days, or the carrier has marked the package delivered and you cannot find it, email service@uosia.shop within 7 days of the delivery scan. Include your order number and the tracking number. We will contact the carrier. Check with the carrier and anyone else at the address before you write to us.

Customer service

Customer service replies Monday through Friday, until 5:00 PM Eastern Time, excluding US holidays. Email service@uosia.shop and include your order number.

Changes

We may update this policy. The version posted on uosia.shop applies to orders placed after it is published.